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Frequently Asked Questions

  • How can I contact Livka customer support?
    Email: care@livka.co.in Website:www.livka.co.in
  • Can I collaborate with Livka as a seller or influencer?
    Yes! If you’re a fashion brand or influencer, email us at business@livka.co.in for partnership opportunities.
  • How do I choose the right size?
    Check our Size Chart available on every product page. If you’re unsure, reach out to our support team for guidance.
  • Are Livka products genuine?
    Yes! We guarantee 100% authentic products sourced from top brands and manufacturers.
  • Do you restock sold-out items?
    Yes, popular items are restocked. Sign up for stock alerts on the product page to get notified.
  • What payment methods does Livka accept?
    We accept: ✔ Credit/Debit Cards (Visa, MasterCard, RuPay, etc.) ✔ UPI (Google Pay, PhonePe, Paytm, etc.) ✔ Net Banking ✔ Wallets ✔ Cash on Delivery (COD) for select locations
  • Is Cash on Delivery (COD) available?
    Yes, COD is available for select locations in India. A small fee may apply.
  • How can I apply a discount code?
    Enter your promo code at checkout under the “Apply Coupon” section. The discount will be applied automatically.
  • Why is my payment failing?
    Check if: Your card details are correct. Your bank allows online transactions. You have sufficient funds. If the issue persists, contact your bank or try another payment method.
  • What is Livka’s return policy?
    We offer easy returns within 7 days of delivery for eligible products. Items must be unused, unwashed, and in original packaging.
  • How do I initiate a return or exchange?
    Go to “My Orders” on our website. Select the product and click “Return” or “Exchange.” Choose a reason and submit your request. Our team will arrange a pickup or ask you to ship the item back.
  • When will I receive my refund?
    Refunds are processed within 5-7 business days after the returned item is received and inspected. The amount is credited back to your original payment method.
  • Can I exchange a product for a different size or color?
    Yes! You can request an exchange if the product is available in stock.
  • How long does delivery take?
    Domestic Orders (India): 3-7 business days Express Shipping (India): 1-3 business days International Orders: 7-15 business days
  • How do I track my order?
    Once your order is shipped, you will receive a tracking link via email/SMS. You can also track your order on our website under “My Orders”.
  • What are the shipping charges?
    Free shipping is available on orders with the premium plans. Standard shipping charges apply for orders below the free shipping threshold. International shipping rates vary by location and are calculated at checkout.
  • Do you offer express delivery?
    Yes! Express delivery is available for select locations at an additional cost. Choose this option during checkout.
  • How do I place an order on Livka?
    Placing an order on Livka is simple: Browse our collection and select your favorite products. Choose the right size and click “Add to Cart.” Proceed to checkout and enter your shipping details. Make the payment and confirm your order. You will receive an order confirmation email/SMS.
  • Do I need an account to shop on Livka?
    No, you can shop as a guest. However, creating an account allows you to track orders, save your wishlist, and get exclusive discounts.
  • Can I modify or cancel my order after placing it?
    Orders can be modified or canceled within 12 hours of placing them. Once processed, cancellation may not be possible. Contact our support team for assistance.
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